This one hour CPD webinar will explain how to plan and successfully hold those conversations you normally avoid.
Open and honest two-way communication is a key skill that enhances communications, performance and engagement amongst your colleagues and peers. This webinar will highlight the benefits of addressing performance or behavioural issues in the team.

During this one hour webinar you will:
• Understand why you find some conversations difficult
• Understand how you manage your “state” and how it can impact the situation
• Share tools to structure a difficult conversation
• Examine what can derail a conversation
This webinar will lay the foundation for having a difficult conversations, using a structure that improves colleague performance and engagement.
You will also be provided with a tool kit following the webinar which includes additional tips.

Intended Audience

This webinar is targeted at team or project leaders, who need to address performance issues in the team, or find it difficult to give constructive feedback.

£12.50 + VAT

Select the number of delegate places on the next page.

Course Author(s)

Sandra Van Heusden

Director of People Development Solutions

Sandra Van Heusden is a leader in Learning and Development with more than 25 years’ experience working in top FMCG companies, like Kimberly Clark, Kraft General Foods and Mars. Sandra is recognized as a Talent Activator and catalyst for behavioural change with her customers. She has successfully delivered change programs across Europe, Russia, Middle East and Africa. Sandra has held senior roles in Sales, Marketing and Human Resources facilitating the delivery of Talent Management Solutions to address key business priorities. Sandra is a Master NLP Practitioner and is accredited in the following, Level 3 in Occupational Psychology, Situational Leadership, Inside Out Coaching, De Bono and What if creative techniques. Sandra has an outstanding track record for designing and delivering Leadership Development Journeys supported by blended learning techniques and coaching.

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