Topic outline

  • Frequently Asked Questions

    Below you'll find answers to the questions we get asked most.  If your enquiry is not listed, please send an email to 

  • Issues logging in

    If you are struggling to log in and you are sure you have the correct username and password, please check the following things:

  • Issues accessing the course

    If you are having issues viewing the course, for example you have audio but nothing on screen, we recommend you check the following.

  • Problems advancing through the course

    If you have completed a lesson/module but are unable to progress onto the next lesson/module, please ensure that you have manually ticked the progression box to show you have completed the lesson/module.   

  • Forgotten your password

    If you have forgotten your password, click here to reset it.